Refund Policy


Cancellation Policy

- Before Shipment or Production: Orders can be canceled before they are shipped or produced.
- Within 24 Hours: No cancellation fee if the order is canceled within 24 hours of placement.
- After 24 Hours: Orders canceled after 24 hours but not shipped will incur a transaction fee for refunds (3.6% for credit card and PayPal users, 2.99% for Klarna users).
- After Shipment: Orders cannot be canceled once they are shipped.

 

Returns Policy (Applicable Conditions)


- Time Frame: Customers may request a return within 30 calendar days after product delivery.
- Return Eligibility: Items must be unopened, unactivated, in new condition, and in original packaging with all components.
- Transaction Fee: A fee will be charged for processing refunds (3.6% for credit card and PayPal users, 2.99% for Klarna users).

 

Return Process


1. Eligibility Confirmation: Contact our customer service to verify if your order qualifies for a return.
2. Instructions: Eligible orders will receive return instructions.
3. Return Address: Confirm the return address with us before sending the item back.
4. Package Requirements: Ensure all original components are included in the return package.

 

Shipping Fees for Returns


- Consumer Responsibility: If the return is initiated by the consumer, they are responsible for the shipping fee, which varies based on the chosen express company.
- Faulty or Incorrect Items: If items are damaged or incorrect due to our error, we will cover the shipping costs.

Refunds (If Applicable)


- Process: Refunds are issued within 5 business days after we receive and process the returned product.
- Notification: Customers will be notified via email upon the processing of the refund.
- Follow-Up: If the refund is not received within 5 business days, please check with your bank or credit card company, and then contact us at support@lfibot.com for further assistance.

Late or Missing Refunds

- Initial Steps: Check your bank account, contact your credit card company and bank as there may be a delay in posting the refund.
- Further Assistance: If you have followed these steps and still have not received your refund, please contact us at support@lfibot.com for support.